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Frequently Asked Questions 
 
La Flame™ Alternative
Alcohol-Burning Fireplaces
For questions regarding Custom Mantels or Electric Fireplaces 
CONTACT GLORIA            952-933-5828 MN
or e-mail us at
Info@laflame.com

Ask for Gloria to help you with more questions 
For ELECTRIC  FIREPLACES Questions email or call us direct. WE carry the Goppa, Le Grande and  LED electric fires.

  Meets "Green" Criteria ... Clean Air Emissions ... 100% Efficient ... Vent-Free... Gas Free 
Click on QUESTION and answer will appear from below
Review Display locations at bottom of Page. 
PLEASE CONTACT GLORIA FOR MORE QUESTIONS

Table of Contents
Q.
  What is the benefit of an "alternative alcohol-fueled" log set or fireplace?
Q. 
  Do alcohol flames produce heat?
Q.   How long does the fire burn?
Q.   How much does it cost to operate?
Q.  Where do I buy the liquid Enviro-Energy Alcohol Fuel?
Q.
  Why is it safe to use without venting?
Q.  Can I use any alcohol?
Q.  Can I use your logs in my own fireplace?
Q.  How can I request more information regarding brochures, ordering, pricing 
        and dealer programs?


       ANSWER: Instant Fireplace with Real Heat Producing Flames without any 
      Mechanical Hook-Ups! You can set-up  the log sets and fireplace mantel surrounds  yourself in  
      only minutes instead of days.! They are "VENT-FREE", portable and self contained. 
     
Meets "Green" Criteria ... Clean Air Emissions ... 100% Efficient ... Vent-Free...Gas Free
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     ANSWER:  YES! Adjustable heat. Approximately 5 - 20,000 BTU's per hour.  
     Enough warm, moist heat to supplement your main heat source. 
     Note: When used in an existing  fireplace, some heat may escape up the flue.
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       ANSWER:   Length of fire varies depending how much  fuel you put in the 
       stainless refillable reservoir and how wide open you adjust the flame damper.
       Maximum burn time 2 1/2 to 3 hours.
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      ANSWER: Cost per hour varies on how wide open you have the reservoir Average fire is less than $1.25  per hour.
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      ANSWER: The Enviro-Energy Fuel can be purchased through La Flame and
       it's dealer network and sent directly to your home or office.
       Contact La Flame for nearest Dealer in the USA and Europe. 
       One case contains Four (4) U.S.A. gallons and supplies 12-20
       warm, cozy fires.
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      ANSWER: The product was tested for clean air emissions and safe temperature readings by a certified independent  testing laboratory under the guidelines of  Underwriters Laboratories (UL) Standards. 
      TEST RESULTS PROVED: The La Flame methanol fueled log burner i safe to use indoors without venting. The main by-products are carbon-dioxide and water vapor. 
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     ANSWER: The use of other alcohols is NOT recommended. All laboratory tests 
     were  conducted using a the clean-burning methanol based alcohol called 
     Enviro-Energy Fuel. 
This product proved to be cleaner, produced no soot or 
     odor and is more economical then other alcohol's on the market.

     DO NOT USE ANY OTHER FUELS in the RESERVOIR.
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      ANSWER: YES. As long as your fireplace is a traditional wood-burning
     fireplace and has a  completely non-combustible firebox. Bottom should sealed and log should be
      in a sealed "leak proof" tray.
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     ANSWER:  Just Call Us with your request and please leave a message, we may be with another customer and are very sorry we missed your call or e-mail us La Flame direct.  See e-mail Link below.
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Sales Orders / Dealer & Customer Service: 1-612-710-5059
please use Minnesota Number if you are in the Twin Cites
RETURN POLICIES
Please Contact US immediately with In 48 hours of receiving your product, if product is defective or you have any questions or concerns.  Defective merchandise will be EXCHANGED.  ALL Returns must be insured & authorized with a RETURN AUTHORIZATION NUMBER to get credit for your return.
  Non- Defective Authorized returns will have 20% Restocking Fee and any shipping or handling charge will be deducted from your credit. Customer is responsible for return shipping charges.  
ALL SALE ITEMS ARE FINAL.  
ALL CUSTOM  PRODUCTS ARE NOT RETURNABLE or REFUNDABLE

La Flame Minneapolis/St. Paul and Chicago Showroom Displays: 
Please call for Initial Appointments
1-612-710-5059


La Flame at West Metro Area
Hopkins/Minnetonka

La Flame at St. Paul Mantel
Our custom mantel shop
(near Metro University in St. Paul ~ corner of Forest & Beech)

La Flame at Zachary LTD. in IMS
Proprietor Jane Ingenhutt
International Market Square  Design Center
275 Market Street Suite 461              Minneapolis, MN 55405
Phone: 612-305-1201                 Fax: 612-305-1205    

La Flame at Chicago

River North Area by Designer Merchandise Mart
952-933-5828

 

La Flame's products offer long lasting elegance to your rooms decor at an  affordable price with these
 
Beautifully Sculpted Log Sets, Vent-Free Fireboxes, and Freestanding Designer Mantels .....
and now we OFFER ELECTRIC FIREBOXES, AS WELL.

View our Goppa and Le Grande Web Pages for our new Electric Fireplaces!
European, Victorian and Contemporary mantel designs.

Visit our  "Mantels & What's NEW" page for New Mantel Designs, our new LED ELECTRIC AURORA LINE &  Specials Announcements.

  La Flame "Vent - Free Alcohol Burning " Fireplaces
 
are self-contained & maintenance-free.  
 Place them on ANY WALL in your home, office or cabin... 
Even moves to your next home!

1-952 933-5828  or info@laflame.com